Administrative Services Manager

What do Aministrative Services Managers do?

Administrative services managers plan, direct, and coordinate activities that help an organization run efficiently. The specific responsibilities vary, but these managers typically maintain facilities and supervise activities that include recordkeeping, mail distribution, and office upkeep. In a small organization, they may direct all support services and may be called the business office manager. Large organizations may have several layers of administrative managers who specialize in different areas.

Administrative services manager - information graphic


Administrative services managers typically need a bachelor’s degree, usually in business or a related field. However, some people enter the occupation with a high school diploma.

Licenses, Certifications, and Registrations

Although it is not required, professional certification may give candidates an advantage when applying for jobs.

Several professional associations for administrative services managers offer certifications. Some associations, including the International Facility Management Association (IFMA), offer certification that specializes in facility management. Others offering certification include the Institute of Certified Records Managers (ICRM), for records and information managers, and the ARMA International for those specializing in information governance.

Important Qualities

Analytical skills. Administrative services managers must be able to review an organization’s procedures for ways to improve efficiency.

Communication skills. Administrative services managers often work with others. They must be able to convey ideas clearly, both orally and in writing.

Detail oriented. Administrative services managers must pay attention to details across a range of tasks, such as ensuring that the organization complies with building codes and managing the process of buying equipment.

Leadership skills. In directing workers and coordinating organizational duties, administrative services managers must be able to motivate employees and handle problems that arise.