What is an "Ombudsman"?
An Ombudsman is a designated neutral who provides advice and information, and works in a confidential, informal way to achieve conflict resolution. Donnelly College Ombudsman is independent of the formal administrative structure of the college, and will consider all sides of an issue in an impartial and objective manner. The Ombudsman cannot participate in any formal investigations or hearings, and cannot provide legal advice, but will identify options and strategies for the resolution of conflicts.
Additional information regarding the standards of practice for university and college ombudspersons can be obtained at The International Ombudsman Association (IOA).
Who do we serve?
The Office of the Ombudsman serves Donnelly College’s faculty, staff, and administrators.
What does the Ombudsman do?
The Ombudsman provides an opportunity for informal discussion of problems outside formal channels. The Ombudsman listens, discusses, answers questions, provides information, and helps develop options for resolving issues. The office provides a means of conflict resolution that is non-confrontational, impartial, informal, and confidential. The ombudsman cannot impose solutions, but identifies options and strategies for resolution. Contacting the Ombudsman does not constitute official notice to the College.